Privacy Policy

Last updated: March 2026

1. Who We Are

UniCoders Ltd ("we", "us", "our") is a private limited company registered in England and Wales under company number 17085469. Our registered office is at 128 City Road, London EC1V 2NX, United Kingdom.

We operate a technology services business providing software development, web and mobile application development, UI/UX design, IT consulting, technology training programmes, and maintenance contracts to clients across the United Kingdom, Europe, and the Middle East. We also operate an online learning platform and a developer community programme.

For the purposes of UK data protection law, UniCoders Ltd is the data controller responsible for your personal data.

2. What Data We Collect and Why

We collect only the personal data that is necessary for the purposes described below.

2.1 Contact Enquiries

When you submit an enquiry through our contact form, we collect your name, email address, company name (if provided), and the content of your message. We use this to respond to your enquiry and discuss your project or service requirements. The legal basis is legitimate interests — it is necessary for us to process this information to respond to you.

2.2 Service Delivery

When you engage us for a project, training course, or maintenance contract, we collect the information necessary to deliver the service — including your name, business name, billing address, email address, and relevant project details. The legal basis is contractual necessity — we require this information to fulfil our obligations under our agreement with you.

2.3 Online Learning Platform

If you register for our online learning platform, we collect your name, email address, and account credentials. We use this to create and manage your account, provide access to course materials, and communicate with you about your subscription. The legal basis is contractual necessity and, where applicable, consent.

2.4 Payment Processing

We do not store payment card details on our systems. All payment processing is handled by regulated third-party payment providers. We retain records of transaction amounts, dates, and references for accounting and legal compliance purposes. The legal basis is legal obligation and contractual necessity.

2.5 Website Usage Data

We collect standard server log data including IP addresses, browser type, device type, pages visited, and time spent on pages. This data is used solely to maintain and improve the performance and security of our website. The legal basis is legitimate interests.

2.6 Communications

If you contact us by email, we retain that correspondence to manage our relationship with you and to keep a record of communications relevant to any ongoing engagement. The legal basis is legitimate interests.

3. How We Share Your Data

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

We may share your data with the following categories of third parties only where necessary:

  • Payment processors — to handle billing for services and subscriptions, operating under their own privacy policies and regulatory obligations.
  • Cloud hosting and infrastructure providers — who host our website and platform under data processing agreements with appropriate safeguards.
  • Professional advisers — such as legal or accounting advisers, where required and under strict confidentiality obligations.
  • Regulatory or law enforcement authorities — where we are legally required to disclose information.

All third parties who process personal data on our behalf are required to do so in accordance with UK GDPR and under appropriate contractual protections.

4. International Data Transfers

UniCoders Ltd is a UK-registered company with operational team members based in Amman, Jordan. Personal data relating to service delivery may be accessed by our team in Jordan. Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses where applicable.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

  • Contact form enquiries — 2 years from the date of your last communication with us.
  • Client project and contract records — 7 years from the end of the engagement, in accordance with UK accounting and legal requirements.
  • Online platform accounts — for the duration of your subscription and 1 year following cancellation.
  • Website usage logs — 12 months on a rolling basis.
  • Payment transaction records — 7 years in accordance with HMRC requirements.

After the applicable retention period, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

As a data subject under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights:

  • Right of access — you may request a copy of the personal data we hold about you.
  • Right to rectification — you may ask us to correct inaccurate or incomplete data.
  • Right to erasure — you may ask us to delete your personal data where there is no legitimate reason for us to continue holding it.
  • Right to restriction — you may ask us to restrict the processing of your data in certain circumstances.
  • Right to data portability — you may request that we provide your data in a structured, machine-readable format.
  • Right to object — you may object to processing based on legitimate interests.
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the details in Section 9. We will respond within 30 days. We will not charge a fee for reasonable requests.

7. Cookies

Our website uses only essential session cookies necessary for the website to function correctly. We do not use advertising cookies, tracking cookies, or any third-party analytics that identify individual users. No cookie consent banner is required for essential cookies only.

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These include access controls, encrypted communications (HTTPS), and restricted internal access to personal data.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR, and will notify affected individuals without undue delay where required.

9. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us at:

UniCoders Ltd
Data Enquiries
128 City Road, London EC1V 2NX
United Kingdom
Email: contact@unicoders.co.uk
Website: www.unicoders.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically. Continued use of our website or services following any update constitutes acceptance of the revised policy.